Shipping Information

At SMART SFERA, we are excited to offer FREE shipping on all orders, making your shopping experience even better!

Order Processing Times

Once your order is placed, please allow 1-3 business days for us to process and dispatch it. Your order will be considered dispatched when it is handed off to our shipping carrier and is sent to your delivery address. During peak seasons and holidays, processing times may extend to up to 7 business days. We appreciate your patience!

Estimated Shipping Times

The estimated delivery time of your order is the time it will take after we dispatch it to our carrier. Delivery times vary depending on your location and is standard 6-12 working days.

Please note, during peak seasons and holidays, shipping carriers may experience delays outside of our control. If your order is shipping internationally, unexpected customs delays may occur, potentially increasing the overall delivery time beyond the estimated timeframe.

Order Changes and Accurate Shipping Details

It is customer's responsibility to ensure that the shipping details provided during checkout are accurate and complete. Inaccurate or incomplete shipping information may result in delayed processing or the cancellation of your order.

If there is an issue with your shipping details, our customer support team will reach out to you via email within 3 business days to verify the information. If we do not receive a response, we reserve the right to cancel the order.

If you notice an error in your shipping details, please email us at contact.smartsfera@gmail.com within 24 hours of placing your order. We will do our best to make the necessary adjustments, though we cannot guarantee changes after this window.

Delayed Delivery

While we strive to ensure your order is processed and delivered as quickly as possible, sometimes circumstances beyond our control may cause delays. These can include issues like weather disruptions, transportation problems, or delays from our courier partners.

In the rare event of a delay, we will work closely with the courier to ensure your package reaches you as soon as possible. We will also keep you informed and provide assistance if any unforeseen circumstances arise that could affect the shipment or processing of your order.

Please note that SMART SFERA cannot be held responsible for delays caused by factors outside of our control, such as courier issues or extreme weather. However, we’ll always do our best to keep you updated and help resolve any issues as quickly as possible.

Lost or Stolen Packages

Once your package is handed over to our courier partners, it is no longer under our control. If your package is lost or stolen during transit, please contact us immediately at contact.smartsfera@gmail.com, and we will assist you in resolving the issue.

In the event of a lost or stolen package, we recommend contacting the courier directly to file a claim. Most courier services have a claims process, and they may require additional information from you. We will also follow up with the courier company on your behalf to ensure a smooth resolution.

Please note that SMART SFERA is not liable for lost or stolen packages once they are with the carrier. These situations are outside of our refund policy, but we will do our best to help you in resolving the issue. If your package is not found or delivered, we may offer a replacement depending on the situation.

If the package is still not found, we advise filing a police report.

Shipping Policy Changes

SMART SFERA reserves the right to update or modify this Shipping Policy at any time without prior notice. It is customer's responsibility to review the most recent version of our Shipping Policy before purchasing or using our products.

By purchasing and continuing to use SMART SFERA products, you agree to accept this Shipping Policy, including any future changes. We encourage our customers to regularly review this page to stay updated on any modifications or changes that may impact your orders.

If you have any questions or concerns about our Shipping Policy, feel free to contact us at contact.smartsfera@gmail.com.