Refund and Return Policy

At SMART SFERA, we take pride in offering top-quality products designed to meet your expectations. We are confident in the effectiveness of our items and suggest using them for at least 14 days before considering a return. If you are not completely satisfied with your purchase within 30 days of receiving it, we invite you to contact us at contact.smartsfera@gmail.com.

Order Cancellation Policy

To ensure quick processing, any changes or cancellations to your order must be made within 24 hours of placing it. After this window, your order may already be in progress, and we may not be able to accommodate your request. If your cancellation request is made within 24 hours, we will issue your refund within 7 business days.

30-Day Money-Back Guarantee

We are committed to providing products that work, and we encourage you to try them for at least 14 days to experience their full benefits. If you are still not satisfied, you can return your items within 30 days for a full refund. Please note that shipping fees (if applicable) are non-refundable.

To begin your return, simply contact our support team via the form on our Feel Free to Connect with Us page or send us an email at contact.smartsfera@gmail.com. To expedite your return process, kindly provide your Order Number or the Name and Email Address associated with your purchase.

Damaged Items

We carefully package all our products to prevent any damage during transit. An item is considered damaged if it is defective or physically broken. However, damage to packaging (e.g., bent or dented boxes) that does not affect the product itself is not deemed a valid reason for return.

If your item arrives damaged, please contact us within 72 hours of delivery. Email us at contact.smartsfera@gmail.com, including a clear photo of the damage. We will review the situation and, if eligible, offer a replacement at no extra cost to you. Please note that we do not offer refunds or replacements for damage caused by normal wear and tear, misuse, or accidents.

Shipping and Delivery

We aim to process and ship your orders as quickly as possible. However, we are not liable for any shipping delays that are beyond our control, including delays caused by couriers, customs, or unforeseen circumstances. If you encounter any delivery issues, please contact the courier directly. SMART SFERA is not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the accuracy of the shipping address provided during checkout. If an error is made and we are not notified within 24 hours of placing the order, we will not be able to resend or refund the order.

Policy Updates

We reserve the right to update or modify this Refund and Return Policy at any time. It is customer’s responsibility to review the most recent version of the policy before purchasing or using our products. By making a purchase from SMART SFERA, you agree to the terms outlined in this Refund and Return Policy.